Refund & Cancellation Policy
Last updated: 6 November 2026
The short version: if they haven't opened it yet, you get your money back. If they have, you don't — unless something on our end broke.
What publishing costs
Creating, previewing and publishing are all free during our launch — nothing is charged, so there is nothing to refund. Once paid publishing starts, the one-time fee will be ₹99 per experience, charged when you publish, and the rest of this policy will apply to it.
Links published during the free launch
Links published for free during the launch stay live permanently. We won't take them down or ask you to pay for them later, and editing and re-publishing them stays free.
Full refund before they've opened it
If your recipient hasn't opened the link yet, email us and we'll refund the fee in full — no reason needed, no questions. We can tell whether a link has been opened, so you never have to prove anything.
After they've opened it
Once the recipient has opened the link, the thing you bought has been delivered, so the fee isn't refundable. The one exception is below.
If something on our side broke
If the link didn't work, the photos didn't load, or the experience was broken when they opened it, you get a full refund whether or not it was opened — and we'd like the chance to fix it first if you'll let us.
Double charges and failed payments
If you were charged twice for the same link, or money left your account for a payment that never completed, we refund it in full as soon as we see it. You don't need to ask, but do tell us if you spot it first — it'll be faster.
Cancelling
There's no subscription and nothing recurring, so there's nothing to cancel. You can delete a published link at any time from My Surprises, which takes it offline immediately for everyone who has it. Deleting a link is not by itself a refund request — email us if you want one.
How to ask, and how long it takes
Email yourfrstcar@gmail.com from the address on your account, with the link (smittenyou.com/s/…) or the Payment ID shown in My Surprises. We reply within 2 working days. Approved refunds are sent back through Razorpay to the original payment method and usually land within 5–7 working days, depending on your bank.
See also our Terms of Service and Privacy Policy.